Network Maintenance and Support
Support Options
Level 1
- IOS updates: new software release and sub-release
- Replacement of defective hardware within 10 work days
- Transition to new IOS images (feature sets) with full credit for license fees paid
- Hardware upgrades
Level 2
- All Level 1 services
- Technical information updates
- Consultation services from local and foreign specialists
- Telephone hot-line support
Local Support
BTG network specialists have completed Cisco training and received Cisco certification. In addition to Cisco training, our employees participate in a number of Unisys Global Network Services projects abroad.
BTG has a customer support center in Riga, Latvia. Our continuously operating customer support line allows customers to report any operating problems by phone fax or e-mail. All customer requests are logged into our on-line customer support database and tracked through completion. We have 15 years experience in information systems maintenance and support.
Worldwide Support
We are working as Unisys Global Network Services Partner and NCR Partner to provide network services for Unisys and NCR Customers In Estonia, Latvia and Lithuania. In addition to our local network specialists, we have access to high-level network consultants from NCR and Unisys to meet even most sophisticated customer's requirements.
For more information contact:
Baltic Technology Group (BTG)
Network Department
5 Antonijas street, Riga, LV 1010, Latvia
Phone:
Fax: + 371 6 7504813
E-mail: sales@btg.org.lv
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